THE LOYALTY DEPT.

As a thank you to you, our awesome customers, we have developed an entirely new section to our website. A place to give you exclusive discounts, to shop collections before anyone else, and to reward your loyalty to the brand. Welcome to the Loyalty Department.

SIGN UP Discover more about our loyalty program

HOW DOES IT WORK

STEP 1

Sign up for a P&Co account

STEP 2

Sign up for a P&Co account

STEP 3

Get access to exclusive gifts & rewards

Tiers & Benefits

Spend to work your way up the tiers and get more benefits!

Spend needed

WAYS TO EARN POINTS

REDEEMING YOUR POINTS

Once you've collected your points, you can use them as discounts towards your next order with just a click of a button - sign up to start earning today.

FAQs

How do I view my point balance?

You can find your point balance in your account area under 'Loyalty Rewards'

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact us at hello@pand.co

What happens if I return an item that I used loyalty points to purchase?

If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.